Refund policy
Peninsula Records – Return & Refund Policy
Last updated: October 23, 2025
At Peninsula Records, we want you to be completely satisfied with your purchase.
This Return & Refund Policy outlines how we handle returns, exchanges, and refunds for both in-store and online purchases.
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1. Eligibility for Returns
We accept returns or exchanges within 14 days of purchase or delivery, provided that:
• You have the original receipt or proof of purchase.
• The item is unopened, unused, and in its original condition and packaging.
• The item is not listed as a final sale or non-returnable item (see Section 2).
If more than 14 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
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2. Non-Returnable Items
Certain items are non-refundable and non-exchangeable, including:
• Opened or played vinyl records, CDs, or cassettes
• Vintage, pre-owned, or second hand records
• Sale or discounted items
• Gift cards and digital downloads
• Custom or special-order items
These items are sold “as is,” and all sales are final.
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3. Defective or Damaged Items
If you receive a defective or damaged record or item:
1. Please contact us at info@peninsula-records.com within 7 days of receiving your order.
2. Provide your order number, photos of the damage (if applicable), and a brief description.
3. Once we verify the issue, we’ll offer a replacement, store credit, or refund, depending on availability.
We inspect all returned items before approving any refund or exchange.
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4. Refunds
Once your return is received and inspected, we’ll notify you via email or phone to confirm whether your refund is approved.
• Approved refunds will be issued to your original payment method within 5–10 business days.
• Shipping costs (if any) are non-refundable, except in cases of defective or incorrect items.
• If you paid cash in-store, refunds may be issued as store credit at our discretion.
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5. Exchanges
If you wish to exchange an item for the same title or a different one of equal value:
• Contact us or visit our store within the return period.
• Exchanges are subject to product availability.
• Any price difference must be paid or will be refunded as store credit.
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6. Shipping Returns (for Online Orders)
To return an item by mail:
1. Contact us first at info@peninsula-records.com to initiate your return.
2. Once approved, send the item to:
Peninsula Records Store at Shop 8A - Souq Al Mina
You are responsible for return shipping costs unless the item was defective or incorrect.
We recommend using a trackable shipping service or purchasing shipping insurance — we can’t guarantee that we’ll receive your returned item.
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7. Cancellations
Orders can be cancelled within 24 hours of purchase if they haven’t yet been shipped.
After that, please refer to our return process once the order is received.
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8. In-Store Purchases
In-store purchases follow the same return and refund conditions listed above.
Please bring your receipt and the original item to the counter for assistance.